The possibilities of new AI technologies, such as ChatGPT, seem endless, and leaders ought to adapt their strategy in the new digital era. In recent months, artificial intelligence technologies have been developing at a rapid pace. ChatGPT has millions of new users who use it to complete tasks, write articles, or seek advice and information. Although such AI systems are still in the pilot stage, the possibilities they offer are truly impressive.
Leaders in the Age of AI
Fergal Reid, Director of Machine Learning, Intercom, in a particularly interesting speech at the Dublin Tech Summit 2023, referred to what leaders should know in the age of AI. As he pointed out, there are three levels in which we can deal with artificial intelligence systems like ChatGPT: the first is excitement, the second is concern about misinformation and the accuracy of information, and the third is admiration for the achievements of technology, which is now developing rapidly.
“AI systems are extremely powerful when you ask them to do a task and give them a context of relevant information. Leaders should first shortlist relevant content and then ask ChatGPT to perform a task or to make a decision,” he said. According to Fergal Reid, in the past, artificial intelligence systems were unable to develop reasoning. This has now changed. “We should focus on their ability to reason that’s what’s new and what’s amazing here”.
The integration of technology, artificial intelligence, and automation is bringing decisive changes to the workplace. Taking advantage of these new possibilities offered by technological developments, it is possible to develop and cultivate unique soft skills that will become even more important for the future of work.
Leaders want to be on the cutting edge
Leaders want to be on the cutting edge and take advantage of AI systems to improve their performance. Based on Intercom research, 67% of customer support leaders plan to invest more in AI in the year ahead, and 71% of customer support leaders think that AI offers companies a competitive advantage. Leading AI-powered bots, smart automation systems, and AI-assisted features can all help a leader improve their company performance.
According to Intercom, “AI and automation can help teams to meet – and exceed – customer expectations. And as their expectations of support continue to evolve with new and emerging technologies, the support teams that embrace these advancements will be better positioned to win, retain, and delight their customers”. Bernard Marr, a world-renowned futurist, has also talked about the essential leadership qualities for the age of AI.
He shortlisted 10 leadership skills in the age of artificial intelligence as follows:
Agility
Emotional intelligence
Cultural intelligence
Humility
Accountability
Vision
Courage
Intuition
Authenticity
Focus
Leadership is more than technology
Leaders are now able to turn to AI systems to better organize their teams. They can automate several tasks and have better control over which tasks are completed. Also, leaders can use artificial intelligence to deliver a better service experience to a business’s customers.
Advances in creative artificial intelligence are causing a flood of opinions about the impact of technology on our work lives. When AI is said to improve everything from productivity to brand loyalty, it’s tempting to assume that it can also improve leadership.
Perhaps it could free up time for leaders to work on their networking. Or help them become better at dealing with emotions and have real-time feedback during difficult conversations. So the question arises as to whether artificial intelligence will create better leaders.
We must not forget, however, that leadership is not a purely technological matter. Technology helps a leader become more productive, but leadership skills are what will ultimately determine how effective leaders are.
