Contact Channels: Public Administration’s digitalization challenge
The public administration is on the right track in integrating online and offline contact channels. Accomplishing the health emergency, which has undoubtedly accelerated this process, the public sector has begun to reflect on the role of individual contact points with
Manet, the digital concierge that keeps clients and hoteliers happy
While the world has for years been on the road to digitalisation of all tools in order to simplify and speed up many aspects of everyday life, the arrival of the coronavirus pandemic has accelerated the process in many sectors.