Microsoft has announced its latest generation of artificial intelligence (AI) product updates across its business applications portfolio. This includes the launch of the new Microsoft Dynamics 365 Copilot, a game-changing innovation that provides interactive, AI-powered assistance across various business functions.

The company’s recent survey on business trends revealed that nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. Dynamics 365 Copilot empowers organizations to equip their workers with AI tools built for sales, service, marketing, operations, and supply chain roles. It allows everyone to spend more time on the best parts of their jobs and less time on mundane tasks.

Microsoft’s Dynamics 365 Copilot, the AI-Enabled tool to enhance business productivity, is the perfect solution for business users to accelerate their pace of innovation and improve business outcomes in every line of business. CRM and ERP systems have been critical customer and business data sources for years, but they frequently require tedious tasks like manual data entry, content generation, and notetaking. Dynamics 365 Copilot uses generative AI advancements to automate these tasks and unlock the full creativity of the workforce.

Key Features of Dynamics 365 Copilot

Dynamics 365 Copilot has various features that make it a valuable tool for organizations:

Sales and Viva Sales: Dynamics 365 Copilot helps sellers dramatically reduce the time they spend on clerical tasks. AI helps write email responses to customers and can even create an email summary of a Teams meeting in Outlook, pulling in details from the seller’s CRM, such as product and pricing information, as well as insights from the recorded Teams call. This presents a significant business upside to give the seller more time with their customers.

Customer Service: Copilot empowers agents to deliver exceptional customer care by drafting contextual answers to queries in both chat and email, in addition to providing an interactive chat experience over knowledge bases and case history, so this AI-powered expertise is always available to answer questions.

Customer Insights and Dynamics 365 Marketing: Marketers can curate highly personalized and targeted customer segments by having a dialogue with their customer data platform using natural language. This new capability can handle complex calculations and match customers with select profiles. Marketers can receive suggestions about additional segments that may have yet to be considered.

Business Central: Copilot streamlines the creation of product listings for online commerce. Product attributes such as colour, material, and size can create compelling product descriptions for online storefronts in seconds.

Supply Chain Management: Microsoft’s Dynamics 365 Copilot, the AI-Enabled tool to enhance business productivity, proactively flags external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights surface impacted orders across materials, inventory, carrier, distribution network, and more. Supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen.

Microsoft’s announcement builds on recent AI momentum across Microsoft 365, Dynamics 365, and the Power Platform. The company has also launched the next generation of AI capabilities in Microsoft Teams, the collaboration platform for work with more than 280 million monthly active users.